"In business we need to be hard headed not hard hearted." Ian Brealey
"Human values for business are absolutes. Human values for spirituality are relatives (lying between two absolutes of habits of vice and virtue. Human values for business success combine business and spirituality. In politics and company direction we call it democracy. Democracy is not tyranny of the leadership and not mob rule it lies between these two absolutes, a precarious living balance that is tested day to day."
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"Human values for business are absolutes. Human values for spirituality are relatives (lying between two absolutes of habits of vice and virtue. Human values for business success combine business and spirituality. Success can come to those with wildly divergent spirituality but a spirituality of some kind. Humanism is a spirituality - a belief. In politics and company direction we call this combination of human values democracy. Democracy is not tyranny of the leadership and not assertive mob rule it lies between these two absolutes, a precarious living balance that is tested day to day. Democracy rests on compassion having at its heart a belief that government of a nation or the smallest business enterprise exists to maintain and improve the condition of the people within its scope, not just its leader or owner. Democracy relies on pride and patriotism. Democracy depends on the truthfulness, integrity, objectivity, competance, diligence, on trust and the love of those it serves." Ian Brealey
Flowers
Ethics and dilemmas
United Nations
Charter
Universal Declaration of Human Rights
Universal values
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Human values for business
- Employee Engagement: unleashing talent, creativity and passion
- Mergers and Acquisitions: Initiating more than a leadership mandate
- World Class Teams: achieving synergy, collaboration and energy
- Culture Change: establishing a new philosophy and mindset
- Stronger Partnering: changing the nature of key relationships
- Innovation: cultivating inspiration, creativity and collaboration
Physical
Values
Accuracy
The precision, exactness, and conforming to fact in details of work.
The precision, exactness, and conforming to fact in details of work.
Cleanliness
--of offices, production and warehouse facilities, equipment, customer service areas, raw material and finished product inventory, closets, bathrooms, and so on
--of offices, production and warehouse facilities, equipment, customer service areas, raw material and finished product inventory, closets, bathrooms, and so on
Maximum Utilization of Resources
The desire and ability of the company to improve its performance by full utilization of its current resources (i.e. as time, money, equipment, materials, space, people, etc.).
The desire and ability of the company to improve its performance by full utilization of its current resources (i.e. as time, money, equipment, materials, space, people, etc.).
Orderliness
--in offices, drawers, file cabinets, shelves, paperwork, files, phone numbers, priority of work, daily and weekly planning, etc.
--in offices, drawers, file cabinets, shelves, paperwork, files, phone numbers, priority of work, daily and weekly planning, etc.
Punctuality and Timeliness
--in arriving on time to work, from breaks, from lunch, to meetings, in replying to letters and phone calls, in paying bills on time, etc. Occurring at the most suitable or opportune time.
--in arriving on time to work, from breaks, from lunch, to meetings, in replying to letters and phone calls, in paying bills on time, etc. Occurring at the most suitable or opportune time.
Quality of Products and Services
--in terms of presentation, functionality, choice, value, speed, timeliness, suitability, repeatability, reliability, life span, repeatability, courtesy, friendliness, etc.
--in terms of presentation, functionality, choice, value, speed, timeliness, suitability, repeatability, reliability, life span, repeatability, courtesy, friendliness, etc.
Regularity
--of meetings, reports, sales calls, performance reviews, and so forth
--of meetings, reports, sales calls, performance reviews, and so forth
Reliability
The way system or persons consistently produce the same results, preferably meeting or exceeding its specifications. Dependability.
The way system or persons consistently produce the same results, preferably meeting or exceeding its specifications. Dependability.
Responsiveness
The way people, the organization, systems, etc. react to a need coming from within or without.
The way people, the organization, systems, etc. react to a need coming from within or without.
Safety
--in offices, warehouses, production and research facilities, vehicles, for employees, vendors, customers. etc.
--in offices, warehouses, production and research facilities, vehicles, for employees, vendors, customers. etc.
Speed of Operations
The measurement of whether actions occur in the fastest time.
The measurement of whether actions occur in the fastest time.
Organizational
Values
Accountability
--of individuals, departments and divisions for performance, results, problems, and so on
--of individuals, departments and divisions for performance, results, problems, and so on
Communications
--up, down, and sideways within the company, with customers and vendors, in terms of openness, frankness, clarity, frequency, accuracy, timeliness, and brevity
--up, down, and sideways within the company, with customers and vendors, in terms of openness, frankness, clarity, frequency, accuracy, timeliness, and brevity
Cooperation (Teamwork)
--among individuals, departments, divisions, branches, and so on
--among individuals, departments, divisions, branches, and so on
Coordination
--horizontally between departments in terms of plans, activities, and systems
--horizontally between departments in terms of plans, activities, and systems
Discipline
--in adherence to company policy, rules, systems, procedures, schedules, standards, ethics, and so on
--in adherence to company policy, rules, systems, procedures, schedules, standards, ethics, and so on
Freedom for Initiative
of Employees
--to make suggestions, develop plans, make decisions, carry out or modify actions, and so on
--to make suggestions, develop plans, make decisions, carry out or modify actions, and so on
Integration
--for smooth operation vertically between different levels of the organization in terms of plans, decisions, and priorities
--for smooth operation vertically between different levels of the organization in terms of plans, decisions, and priorities
Standardization
--in terms of forms, files, procedures, reports, performance evaluations, equipment, training, recruitment, orientations, communications, and so on
--in terms of forms, files, procedures, reports, performance evaluations, equipment, training, recruitment, orientations, communications, and so on
Systemization
--in sales, marketing, customer service, accounting, research, production, engineering, estimating, recruitment, training, promotions, communications, coordination, reporting, and so on
--in sales, marketing, customer service, accounting, research, production, engineering, estimating, recruitment, training, promotions, communications, coordination, reporting, and so on
Psychological
Values
Continuous Improvement
The desire and ability of the company to develop and incorporate ways to improve itself.
Creativity
--in terms of new products, new ideas, new systems, new production methods, new applications of technology, new methods of financing, new marketing strategies
The desire and ability of the company to develop and incorporate ways to improve itself.
Creativity
--in terms of new products, new ideas, new systems, new production methods, new applications of technology, new methods of financing, new marketing strategies
Customer Delight
The positive emotional response and joy that the customer feels from interaction with our people and our products and services.
The positive emotional response and joy that the customer feels from interaction with our people and our products and services.
Decisiveness
--in solving problems, planning, executing plans, in terms of speed and commitment to decisions once made
--in solving problems, planning, executing plans, in terms of speed and commitment to decisions once made
Develop People
The desire and ability of the company to improve the lot of its employees, including, ultimately, their personal growth. Commitment to people
The desire and ability of the company to improve the lot of its employees, including, ultimately, their personal growth. Commitment to people
Harmony
The overall atmosphere and interaction between people, departments, divisions, systems, activities, rules, and policies within the company and between these elements and the external environment, customers, vendors, community laws, and so on.
The overall atmosphere and interaction between people, departments, divisions, systems, activities, rules, and policies within the company and between these elements and the external environment, customers, vendors, community laws, and so on.
Innovation
The desire and ability of the company to venture into new, breakthrough areas of opportunity. (e.g. in the industry, in emerging trends in society, etc.)
The desire and ability of the company to venture into new, breakthrough areas of opportunity. (e.g. in the industry, in emerging trends in society, etc.)
Integrity
Keeping to one's word, promises, agreements, being truthful, non-deceitful etc. with employees, customers, vendors, government, etc.
Keeping to one's word, promises, agreements, being truthful, non-deceitful etc. with employees, customers, vendors, government, etc.
Loyalty
--to and from suppliers, customers, and employees
--to and from suppliers, customers, and employees
Resourcefulness
The ability to deal resourcefully, i.e. creatively, imaginatively, self-reliably with unusual problems, difficult situations, or unanticipated opportunities.
The ability to deal resourcefully, i.e. creatively, imaginatively, self-reliably with unusual problems, difficult situations, or unanticipated opportunities.
Respect for the Individual
--in establishing rules and policies, design of systems, making decisions, executing instructions, and so on in terms of people's health, safety, self-esteem, feelings, and opinions
--in establishing rules and policies, design of systems, making decisions, executing instructions, and so on in terms of people's health, safety, self-esteem, feelings, and opinions
Service to Society
Community welfare, environmental protection, development of products and services that meet real physical, social, or psychological needs.
(A Will to ) SucceedCommunity welfare, environmental protection, development of products and services that meet real physical, social, or psychological needs.
--in any aspect of work
More from Roy Posner
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For a discussion of how values are developed and implemented in the business environment, click here.
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For a discussion of personal values for the individual, click here.
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To see how personal and business values express spiritual principles in the universe, click here (Microsoft Word document).
Shirley Price Aromatherapy
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