Cognitive theory - Lazarus' theory is very influential; emotion is a disturbance that occurs in the following order:
- Cognitive appraisal—The individual assesses the event cognitively, which cues the emotion.
- Physiological changes—The cognitive reaction starts biological changes such as increased heart rate or pituitary adrenal response.
- Action—The individual feels the emotion and chooses how to react.
Put simply you may have something to say but you can choose whether to say it or not! Sometimes when I say this in class I get a bad reaction from people who are working in difficult situations. However the worse the situation the more important for you to bear this in mind. The greater the space between action and reaction the greater the possibility.